Can they make this anymore of a pain in the a**?!

[La Bijou]

My email has been hacked and I'm trying to change/reset my password, and its making it so ******** difficult. Damn ATT. Wants me to enter my current password. I can't, its NOT accepting it dumbasses. (Main reason why I think I've been hacked)  

[xxXSleepy_NinjaXxx]

can you gain access to changing your password with your security question?... do you have a security question you had to to pick and answer for your email?

 

[La Bijou]

xxXSleepy_NinjaXxx

can you gain access to changing your password with your security question?... do you have a security question you had to to pick and answer for your email?

Yes. But then it wants me to type in my current password, which since I've been hacked isn't the same one anymore. I don't know what it is now.  

[xxXSleepy_NinjaXxx]

La Bijou

xxXSleepy_NinjaXxx

can you gain access to changing your password with your security question?... do you have a security question you had to to pick and answer for your email?

Yes. But then it wants me to type in my current password, which since I've been hacked isn't the same one anymore. I don't know what it is now.

usually when you say you want to reset your password it doesn't ask you your old one as long as you know the security question and your email address. so you don't need to know your current password.