and
so, so easy to see happening, customer service being what it is today.
A lady died this past January, and Citibank billed her for February and
March
for their annual service charges on her credit card, and added late fees and
interest on the monthly charge. The balance had been $0.00, now somewhere
around
$60.00.
A family member placed a call to Citibank. Here is the exchange:
Family Member: "I am calling to tell you she died in January."
Citibank: "The account was never closed and the late fees and charges still
apply."
Family Member: "Maybe, you should turn it over to collections."
Citibank: "Since it is two months past due, it already has been."
Family Member: So, what will they do when they find out she is dead?"
Citibank: "Either report her account to frauds division or report her to the
credit bureau, maybe both!"
Family Member: "Do you think God will be mad at her?"
(I really liked this part!!!!)
Citibank: "Excuse me?"
Family Member: "Did you just get what I was telling you - the part about her
being dead?"
Citibank: "Sir, you'll have to speak to my supervisor." (Duh!)
Supervisor gets on the phone:
Family Member: "I'm calling to tell you, she died in January."
Citibank: "The account was never closed and late fees and charges still
apply."
(This must be a phrase taught by the bank!)
Family Member: "You mean you want to collect from her estate?"
Citibank: (Stammer) "Are you her lawyer?"
Family Member: "No, I'm her great nephew." (Lawyer info given)
Citibank: "Could you fax us a certificate of death?"
Family Member: "Sure." (Fax number is given)
After they get the fax: Citibank: "Our system just isn't setup for death, I
don't know what more I can do to help."
Family Member: "Well, if you figure it out, great! If not, you could just
keep
billing her. I don't think she will care."
Citibank: "Well, the late fees and charges do still apply."
(What is wrong with these people?!?)
Family Member: "Would you like her new billing address?"
Citibank: "That might help."
Family Member: "Odessa Memorial Cemetery, Highway 129, Plot Number 69."
Citibank: "Sir, that's a cemetery!"
Family Member: "What do you do with dead people on your planet?
mrgreen mrgreen
