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Well, Nexon has decided to be a complete ******** pain to me yet again.
Some of you may remember my complaining about a month ago, due to the Closed Beta.
According to Nexon, I was never in the Closed Beta.
This is some bullshit.
I was in the Closed Beta for hours on end during the week it was up, and the only help I get from customer support is an idiotic response saying I wasn't in Closed Beta.
So what do I do? I play it nice and log a ticket regarding their mistake and offering proof.
The Result: It is proclaimed a duplicate and shot down within two hours of my writing it.

I have to ask: Why is Nexon so horrible at customer support?
They have one of the most popular MMOs around (MapleStory), and are raking in cash like crazy. Why can't they fix the problems their users have?
My problem could hae been fixed easily.
They could (see: should) have replied to my ticket with a note stating they made an error, sent my confirmation email with Early Access Keys, and apologized.
This should not be a problem, ladies and gentlemen.
So now I'll call the offices tomorrow and inevitably get shut down. They'll tell me to log a ticket online. I'll tell them that course of action failed me, and I require to be spoken to over the phone to get things straightened out. This'll probably be where I get hung up on.

This is the kind of thing that makes me wish that Dungeon Fighter Online was picked up by someone with better customer skills than Nexon. Aeria, Ijji, Perfect World, and Atlus all handle things effectively. Why can't Nexon?

I end my rant there.
-H.D.